Customer Success Manager

United Kingdom
Posted 1 year ago

Position

MobiChord is a hyper-growth tech startup based in the heart of the silicone slopes. We are currently in a state of rapid expansion and we need experienced account managers to take care of our customers. The account manager is an individual contributor who provides support and management of our client’s wireless expenses, assets and services. They MUST be a customer-service rock star who can earn the trust and respect of clients.

Responsibilities

  • Provide day-to-day support to existing customers which includes: receiving inbound calls, corresponding via email and video conferencing via Go To Meeting
  • Process service orders, answering questions and troubleshooting
  • Analysis of wireless assets, expenses and service management
  • Monthly online meetings with existing customers
  • Managing customer relations
  • Communicate and collaborate with a team

Requirements

  • 1-2 years experience working as a customer success manager for a SaaS company in a high-paced, service-driven environment
  • Extremely analytical thinker with a customer-first attitude
  • Technically skilled with Google apps, Microsoft Office, Go To Meeting and Trello
  • Fluently speak language of assigned territory
  • Experience working with ServiceNow is highly recommended

Why it Rocks to Work for MobiChord

  • Fun and exciting corporate culture
  • Competitive pay
  • Amazing health benefits (medical, dental and vision)
  • Extremely generous vacation package
  • Flexible work environment
  • Growth opportunities

Job Features

Job CategoryCustomer Success

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