Telecom Expense Manager

United Kingdom
Posted 11 months ago

Position

MobiChord is a hyper-growth tech startup based in the heart of the silicone slopes. We are currently in a state of rapid expansion and we need experienced telecom expense managers. The telecom expense manager is an individual contributor effectively assist customers in skillfully reducing telecom expenses by using MobiChord’s revolutionary software.  Candidates MUST be customer-service rock stars who can provide clients with top-notch service.

Responsibilities

  • Review and verify data and process phone bills
  • Review bills for correct rates, discrepancies, third party or cramming charges
  • Open and track any necessary billing disputes
  • Complete wireless changes and MDM actions for customers
  • Manage customer support requests
  • Work on 5-10 projects at a time
  • Actively lower client’s wireless expenses
  • Provide world-class customer service

Preferred Skills & Experience

  • 1-2 years experience working as a telecom expense manager or for a wireless carrier
  • Experience working directly with wireless carriers
  • Extremely analytical thinker with a customer-first attitude
  • Technically skilled with Google apps, Microsoft Office, Go To Meeting and Trello
  • Experience in a fast-paced working environment
  • Ability to work independently with little supervision
  • Fluently speak language of assigned territory

Why it Rocks to Work for MobiChord

  • Fun and exciting corporate culture
  • Competitive pay
  • Amazing health benefits (medical, dental and vision)
  • Extremely generous vacation package
  • Flexible work environment
  • Growth opportunities

Job Features

Job CategoryCustomer Success

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