Support

Contact Support / Submit a Ticket North America

Hotline Support: +1 (801) 895-4180
Mail to Support: support@mobichord.com

International

Hotline Support: +1 (801) 895-4180
Mail to Support: support@mobichord.com

MobiChord Account Manager

Account manager dedicated to your satisfaction with MobiChord solutions and resources Ongoing, periodic account reviews

u

MobiChord Wiki 24x7x365

Access software documentation from a central location
Access exclusive knowledge base
Download resources including, product documentation, whitepapers, and more

Mobility Managed Services

Dedicated Mobility Service Manager

Development and coordination of mobility services

Coordination with business units
Coordination with service providers
Support of carrier tenders
Continuous optimization of mobility processes
Special customer requests

 

End-User Hotline Support & VIP Service

Mobile Hotline Support for End User

Service available in most languages
8 am to 5 pm
12 pm to 5 pm
24 hours 7 days a week

VIP Support

Special hotline number
Simplified approval processes
Special customer processes

Device Catalog and Logistic Services

Catalog Maintenance

Device portfolio
Carrier plans and features
Accessories
Bundles

Device Logistics

Picking and kitting
Pre-configuration of devices
Replacements and repair of devices
Custom configurations

EMM Operation and Consulting Services

EMM Operations

Add and maintain mobile policies
Add and maintain users
Maintain organizational structure
Deploy mobile applications

EMM Consulting Services

EMM system setup
SSO and high availability configuration
Develop profiles and compliance rules
Enablement of device enrollment and purchasing programs

 

Telecom Services and Rate Plan Optimizations

Plan/feature change recommendations
Rate plan analysis
Contract negotiations with wireless carriers
Continual monitoring of: unused devices, high-usage devices, changes
Invoice and dispute management

Professional Services

Customization of ServiceNow workflows and business rules
Integration of home-grown and other IT systems
Custom reporting
Update of organizational structure in ServiceNow
New-carrier integration
Other customer specific requirements

ServiceNow Hosting

Providing and operation of a ServiveNow instance for customers that don’t want to use their existing ServiceNow instance

Please wait...

Subscribe to our newsletter

Want to be notified when our article is published? Enter your email address and name below to be the first to know.