Building Lasting, Trust-Based Relationships
MobiChord delivers reliable and secure solutions on the ServiceNow platform
Your organization relies on security and compliance when it comes to managing services for your end-users. We believe in giving you confidence in our ability to protect your data. With MobiChord’s telecom and cloud solutions being built natively on the ServiceNow technology platform, we ensure our services meet rigorous standards not only for privacy, but also for compliance, performance, and security.
OPERATIONS AND AVAILABILITY
MobiChord’s telecom and cloud management solution is operated on the ServiceNow platform. ServiceNow’s global infrastructure allows the solution to support availability and scalability requirements of all major enterprises. The platform is highly available and does not require lengthy upgrade or maintenance windows. The cloud environment hosts instances in region-specific, data center pairs. Instance data is replicated to ensure access to your telecom data in the possibility of any future breakdown, disruption, or attack.
DATA AND PLATFORM SECURITY
MobiChord is a certified, scoped application on the ServiceNow platform. As such, MobiChord inherits and follows the ServiceNow security platform, controls, and mechanisms with security built into all levels of functionality. All data is stored in the customer’s ServiceNow platform, with full customer control over the data and security features that are most appropriate to the organization, such as: managing failed logins, encrypted password protection, roles and access control rules, and audit user interaction logs. MobiChord supports and practices ServiceNow controls including security roles and ACLs, domain data separation, and user logging audits.
PRIVACY AND COMPLIANCE
As a MobiChord customer, you maintain primary ownership and control over all data of your users. Your data is stored in ServiceNow, leaving you full control over the collection, use, and retention of your user data. MobiChord’s technology platform ServiceNow adheres to a broad portfolio of industry standards including ISO 27001, ISO/IEC 27018, SSAE SOC 1 Type 2 and SOC 2 Type, and the FedRAMP moderate.
The General Data Protection Regulation (GDPR) supports privacy rights of European Union (EU) citizens and residents. MobiChord is dedicated to GDPR-compliance across all services when enforcement begins May 25, 2018.
PRIVACY SHIELD FRAMEWORK
MobiChord complies with the EU‑U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and, retention of personal information transferred from the European Economic Area to the United States. For more information about the Privacy Shield Framework visit the U.S. Department of Commerce website.
ISO 27001: 2013
ISO 27001:2013 is a security management standard that specifies best practices and controls. MobiChord is an ISO/IEC 27001-certified organization since 2017. The ISO 27001 certification validates that MobiChord:
- Methodically evaluates potential information security risks, including potential impact of company vulnerabilities
- Implements risk management practices and information security controls to address potential architecture security risks
- Maintains a constant risk management process to ensure appropriate security controls are in place
MobiChord is dedicated to making our products globally accessible to every potential customer. Our products are designed having Section 508 Amendment to the Rehabilitation Act of 1973 and the guidelines Web Content Accessibility Guidelines (WCAG) 2.0 Level A in mind.