Why Integrate VMware AirWatch with ServiceNow?

Feb 5, 2019

Why Integrate VMware AirWatch with ServiceNow?

In recent years, VMware AirWatch has dominated the mobile device management industry. AirWatch was started in 2003 and quickly found success in managing wireless endpoints and rugged devices. When smart devices started entering the business world in 2006 they decided to shift their focus from only managing devices to securing and managing the apps and data found on the devices.

In 2013 AirWatch secured a very large funding round and then was later acquired by VMware in 2014. Today AirWatch has been rolled into VMware’s end-user computing strategy in the form of their new Workspace One platform. According to AirWatch in 2016, they control the largest portion of the EMM market at 16.5 percent. AirWatch is consistently the clear market leader according to Gartner’s Magic Quadrant for EMM. This is attributed to extremely high functionality, paired with high strategic vision.

VMware Integration with ServiceNow

As ServiceNow has become the clear market leader in ITSM with more than 40 percent of the market, enterprises are looking to centralize all IT assets and management processes on the Now platform. This includes mobile inventories and real-time management of devices and company data. Whereas ServiceNow does offer direct API integrations with many providers, there is no out-of-the-box integration with VMware AirWatch.

Why Integrate VMware AirWatch with ServiceNow?

Benefits of Integrating AirWatch with ServiceNow

User Management

ServiceNow does a great job with user management. In addition to having a new, native HR product, ServiceNow also integrates with the most popular HR management tools like Active Directory and Workday. This helps seamlessly track and manage employee transitions. For the asset team, this means configuring new devices or retiring old devices. With integration to ServiceNow, asset managers can be folded into existing workflows for on/offboarding saving vast amounts of time and resources.

Inventory Management

One of the biggest benefits of AirWatch is their ability to track mobile inventories in real time. They pull detailed information from each device and connect those devices to users. By pulling detailed mobile inventories into the ServiceNow CMDB, you can accurately manage ALL IT assets from within a single system.

Incident Management

Integrating AirWatch with ServiceNow has huge implications for incident management. This means that when users submit an asset-related incident, service managers can address said incident within the same system it is submitted. For example, if a user loses their device, a service manager can immediately lock or wipe that device without leaving ServiceNow.

Remote EMM Actions

One of the biggest benefits of integrating AirWatch with ServiceNow is the ability to trigger remote actions within the ServiceNow. These can be performed by both admins and end users, significantly reducing time spent bouncing between portals. Some of AirWatch’s actions include: device wipe, change passcode, locate device, find device etc.

End-User Self Service

ServiceNow provides users with a holistic self-service portal for all of their IT needs. By integrating AirWatch with ServiceNow, end users can view information about their assigned devices, use self-service AirWatch actions and enroll devices within the same portal they manage the rest of their IT assets. This integration saves time and greatly enhances the user experience.

 

To learn more about MobiChord’s EMM Integration with ServiceNow, watch our latest webinar recording, Top 5 Reasons to Integrate Your EMM With ServiceNow

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