Since the implementation of the Affordable Care Act (ACA), the healthcare sector has been experiencing a rapid transformation. Workflows are becoming digitized and mobility is now an integral part of day-to-day processes in any clinical environment.
At the same time, telecom costs within the industry are on the rise. Improperly managed inventory of BYOD devices and billing errors are resulting in wasted spend from annual healthcare budgets. In addition, the growth of remote working has resulted in an increased demand for wireless equipment. Such reasons highlight why it’s crucial to optimize the management of telecom costs and improve the efficiency of internal mobility processes.
Thankfully, the adoption of Telecom Expense Management (TEM) can help healthcare firms reduce billing errors, mitigate risks, lower expenses, and create policies that improve their bottom line.
Why Healthcare Organizations Should Pay Attention to TEM
TEM enables clinics and hospitals to reduce costs by streamlining the organization of telecom expenses. Services, assets and other expenses can be outlined, tracked and monitored through software. Using a centralized repository to store the data allows TEM stakeholders to evaluate existing costs accurately and discover areas for optimization. In addition, reporting tools offer accurate appraisals of expenses, help identify areas for optimization, and track errors in billing.
Another way TEM helps minimize cost is by saving time. Firms operating in healthcare industries can automate manual, labor-intensive processes and create productive workflows using a combination of outsourced management services and software. The TEM vendor’s team can manage all telecom-related activities, while the vendor can audit and process all invoices to help resolve billing errors. This will provide significant monetary benefits to the organization.
Hospitals and clinical facilities can also use TEM to tackle BYOD challenges. Because these organizations often have a high ratio of employee-owned devices, it’s important to ensure the information is secure. MDM (mobile device management) solutions, an integral part of any TEM strategy, can be used to correctly track employee-owned devices in the office. MDM also comes with many types of security features, such as notifications, kills and remote device erase to address the security concerns associated with BYOD implementations.
Capacity Planning with The Help of TEM
Capacity planning is another key area where TEM adoption will be beneficial for healthcare companies. TEM provides additional capacity for telecom planning, ensuring that the most effective wireless and wired plans are considered for improving service-to-cost performance. Account managers can suggest plans that will suit the company better than its existing subscriptions, with the additional advantage of cost reduction.
Besides, TEM can help standardize and centralize IT management processes. Organizations undergoing consolidation and mergers and acquisition (M&A) can uniquely benefit from its adoption, as it standardizes and centralizes capacity planning and IT management, irrespective of any changes that happen within the companies. With telecom organized, optimized, and better managed, integrations with other technologies can go smoothly.
How does TEM fair against extensive audits? While the latter can yield generous savings with hospitals recognizing areas where unnecessary equipment is tying up data and information resources, the use of TEM strategies often fade into the background between telecom audits. As a result, potential gains of a TEM implementation may not be realized during an audit or until the next one takes place. Coupled with other factors like new applications, employee turnover, and the growing adoption of new operating systems, this can increase the complexity of telecom expense optimization.
Using a reliable TEM solution can help eliminate many of the challenges healthcare businesses face as they attempt to implement the changes in telecom audits. TEM automates the management of devices across the corporation, assists in reconciling and comparing invoices, and guides personnel to the correct use of apps and data plans.
With that said, effective TEM implementations require collaboration between various departments within an organization, which can be error-fraught, time-consuming, and costly. That’s where partnering with MobiChord can make a difference. We specialize in automating the management of assets, services, and telecom expenses on the ServiceNow platform, removing the need for isolated practices that are challenging to maintain.
Using our TEM solutions, healthcare organizations can digitize tedious tasks related to allocations, ordering, optimization, and reporting. This will lift you from the weeds, allowing you to focus on more rewarding areas like streamlining and improving patient care and generating cost-savings.