IDC: Delivering Enterprise Value with Service Management

Mar 25, 2016

ServiceNow and MobiChord Featured by the IDC

The International Data Corporation (IDC) recently published a white paper featuring ServiceNow and the value brought to enterprises by utilizing service management. The document concludes that customers using ServiceNow’s suite are receiving immense amounts of value for to their business in both information technology as well as business operations. The report concludes that on average, customers are seeing average returns on investment of 449% and have an average payback period of only 7.4 months.

MobiChord has extended these ROIs by offering mobility management as an additional offering on the ServiceNow platform. Before MobiChord, ServiceNow was lacking a complete option to manage mobile devices, mobile expenses and mobile services without developing a custom program. Complete mobility management is now available on ServiceNow and customers are reaping the benefits.

The IDC couldn’t feature savings created by ServiceNow without mentioning MobiChord by name.IDC: Delivering Enterprise Value with Service Management

CareWorks’ CIO provided an example of a company unit with many remote workers. He explained: “Before ServiceNow, the whole model was broken, and often these remote employees didn’t want to talk to IT, and IT couldn’t help them. By doing a full IT integration with MobiChord to support a BYOD program on ServiceNow, we’ve increased their productivity by at least 10–20%.” (IDC)

In addition to increased employee productivity, MobiChord customers save an average of 25% on carrier costs and 50% of their time managing mobility. In addition to hard-dollar savings, companies who implement the MobiChord app with ServiceNow enjoy mobile visibility like never before. It’s quick and simple to view usage within the entire organization, cost centers, pools and individual users. Companies can quickly identify unused lines, devices and features with no hassle. In addition, with Mobichord you can make MDM and carrier changes directly from ServiceNow.

Utilizing Mobichord on the ServiceNow platform is the best option for saving companies time and money when managing mobility.

IDC: Delivering Enterprise Value with Service Management


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