Managed Services
MobiChord becomes your loyal ally in technology management by offering services to enhance our technology platform as well as fully-managed services to take TEM work off of your hands completely.
Operation Services
Let MobiChord take over all day-to-day telecom management operations with a fully managed service including quarterly business reviews.
Invoice Auditing
Invoice audits are performed by seasoned professionals using MobiChord’s powerful analytics software to ensure organizations are being charged correctly according to contracts and includes dispute management.
Cost Optimization
MobiChord performs a monthly audit and review of unused plans/features, unused lines, pool utilization, plan/feature portfolio compliance, review expense for inactive users, notifications and alerting of top users and high usage.
Catalog Maintenance
MobiChord professionals create and maintain a custom catalog with devices, accessories and compatible wireless services and features.
Provider Fulfillment
MobiChord fulfills all MACD requests and orders with providers after changes are approved by the customer. For example: New lines, device upgrades, plan/feature changes, roaming management etc.
Contract Audits
MobiChord professionals perform a quarterly contract-rate audit that analyzes contract terms, contract termination dates, revenue commitment amounts, carrier comparison and competitive analysis of competing contracts.
EMM Administration
MobiChord offers services to help customers manage every-day EMM operations as well as EMM consulting services for implementation and configuration.
Hardware Deployment
MobiChord offers leasing and logistic options for telecom hardware. Device logistics include: picking and kitting, preconfiguration, device replacement and repair and custom configurations.
Hotline Support
MobiChord offers a variety of hotline support options including various levels and time schedules. Services are available in most languages.