Support
Contact Support / Submit a Ticket North America
Mail to Support: support@mobichord.com
International
Mail to Support: support@mobichord.com
MobiChord Account Manager
MobiChord Wiki 24x7x365
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Download resources including, product documentation, whitepapers, and more
Mobility Managed Services
Dedicated Mobility Service Manager
Development and coordination of mobility services
Coordination with business units
Coordination with service providers
Support of carrier tenders
Continuous optimization of mobility processes
Special customer requests
End-User Hotline Support & VIP Service
Mobile Hotline Support for End User
Service available in most languages
8 am to 5 pm
12 pm to 5 pm
24 hours 7 days a week
VIP Support
Special hotline number
Simplified approval processes
Special customer processes
Device Catalog and Logistic Services
Catalog Maintenance
Device portfolio
Carrier plans and features
Accessories
Bundles
Device Logistics
Picking and kitting
Pre-configuration of devices
Replacements and repair of devices
Custom configurations
EMM Operation and Consulting Services
EMM Operations
Add and maintain mobile policies
Add and maintain users
Maintain organizational structure
Deploy mobile applications
EMM Consulting Services
EMM system setup
SSO and high availability configuration
Develop profiles and compliance rules
Enablement of device enrollment and purchasing programs
Telecom Services and Rate Plan Optimizations
Plan/feature change recommendations
Rate plan analysis
Contract negotiations with wireless carriers
Continual monitoring of: unused devices, high-usage devices, changes
Invoice and dispute management
Professional Services
Customization of ServiceNow workflows and business rules
Integration of home-grown and other IT systems
Custom reporting
Update of organizational structure in ServiceNow
New-carrier integration
Other customer specific requirements
ServiceNow Hosting
Providing and operation of a ServiveNow instance for customers that don’t want to use their existing ServiceNow instance
