Internet of Things (IoT) is the interconnection of computing devices that are embedded in day-to-day objects, allowing them to send and receive data. It is the network of physical devices with electronics, sensors, software, actuators, and connectivity that allow these things to be connected and to collect and exchange data.
In 1999, the Internet of Things was an embryo of an idea, but today, it is becoming a reality. Traditionally offline devices (such as refrigerators, doorbells, and alarm clocks) are now becoming online devices. From watches to thermostats, and shoes to jackets, it seems like everything is now connected to the internet.
The growing number of devices connected to the internet has a significant implication for everyone, especially to people who provide IT services and support. Homes that acquire more connected devices will require more IT support. Many businesses in the technology field, such as manufacturers of hardware and software, will see an uptick in the demand for their services.
With all of the new devices, there will be ample opportunity to increase revenue. Service providers will require more intelligent network monitoring software that operates remotely. Companies that run provider and support networks will have more opportunities for business, but it is anticipated that they will also encounter a lot of new problems.
In an ideal scenario, the Internet of Things allows a person to control almost everything in his or her home remotely with the use of the smartphone as the controller. Service providers will be challenged to troubleshoot intuitively instead of relying solely on home visits and phone support.
Connected devices possess a lot more intelligence than the typical, day-to-day objects we used in the past. These devices will require maintenance and troubleshooting in addition to the usual support. Customers will most likely be hesitant to pay for maintenance service because they believe that the device should function with the same amount of maintenance as an unconnected device. This makes providing digital maintenance and support difficult at the beginning until consumers accept the idea that spending money on IT upkeep is a normal part of ownership.
Another major concern when it comes to IoT is data privacy and security. Sadly, all things that have access to the internet could get hacked. There is an increased issue of security as more devices get connected. Service providers must guarantee their customers that they can safeguard device and data security. They are going to be responsible for providing an efficient home network for handling the home safety of their consumers.
One final problem confronting service providers will be that devices do not communicate well with one another. At present, few devices speak the same computer language, which means that they cannot effectively communicate. When a device keeps to itself, it will require a distinct system of support and troubleshooting.
The future lies within the web of interconnected devices. We can’t anticipate every problem that will face service providers as they monitor the various devices in the internet of things, but we can predict many of them. Start preparing your systems and infrastructure now for future IoT challenges in order to stay ahead of the competition.