Why Integrate Microsoft Intune with ServiceNow?

Feb 8, 2019

Why Integrate Microsoft Intune with ServiceNow?

Microsoft Intune launched in 2011 as Windows Intune. The name later officially changed to Microsoft Intune in 2014. The key development since the name change has been the migration of Microsoft Intune to the Microsoft Azure public cloud. In June 2017, Microsoft announced the general availability of Intune management through the Azure portal.

Since 2017 they have added more than 10 million new devices managed under Intune. There are now more than 135 million PCs and mobile devices being actively managed by Intune. In Gartner’s 2018 Magic Quadrant for EMM/UEM, Microsoft was recognized as an industry leader.  According to Microsoft, the number of managed devices is growing by more than 3M every month.

Microsoft Intune Integration with ServiceNow

As ServiceNow has become the clear market leader in ITSM with more than 40 percent of the market, enterprises are looking to centralize all IT assets and management processes on the Now platform. This includes mobile inventories and real-time management of devices and company data. Whereas ServiceNow does offer direct API integrations with many providers, there is no out-of-the-box integration with Microsoft Intune.

Why Integrate Microsoft Intune with ServiceNow?

Benefits of Integrating Microsoft Intune with ServiceNow

User Management

ServiceNow does a great job with user management. In addition to having a new, native HR product, ServiceNow also integrates with the most popular HR management tools like Active Directory and Workday. This helps seamlessly track and manage employee transitions. For the asset team, this means configuring new devices or retiring old devices. With integration to ServiceNow, asset managers can be folded into existing workflows for on/offboarding saving vast amounts of time and resources.

Inventory Management

One of the biggest benefits of Intune is their ability to track mobile inventories in real time. They pull detailed information from each device and connect those devices to users. By pulling detailed mobile inventories into the ServiceNow CMDB, you can accurately manage ALL IT assets from within a single system.

Incident Management

Integrating Intune with ServiceNow has huge implications for incident management. This means that when users submit an asset-related incident, service managers can address said incident within the same system it is submitted. For example, if a user loses their device, a service manager can immediately lock or wipe that device without leaving ServiceNow.

Remote EMM Actions

One of the biggest benefits of integrating Intune with ServiceNow is the ability to trigger remote actions within the ServiceNow. These can be performed by both admins and end users, significantly reducing time spent bouncing between portals. Some of these actions include: device wipe, change passcode, locate device, find device etc.

End-User Self Service

ServiceNow provides users with a holistic self-service portal for all of their IT needs. By integrating Intune with ServiceNow, end users can view information about their assigned devices, use self-service Intune actions and enroll devices within the same portal they manage the rest of their IT assets. This integration saves time and greatly enhances the user experience.


To learn more about MobiChord’s EMM Integration with ServiceNow, check out our webinar recording, Top 5 Reasons to Integrate Your EMM With ServiceNow

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